FAQs

I ordered my item. When can I expect it?

*Due to COVID-19, shipping may be delayed to adhere to our state's stay at home order* 

Please refer to our shop policies page for shipping info! If needed, use the contact form and we'll be glad to answer any questions/concerns.

What are your earrings made of?

The materials we use are hypoallergenic (nickel free). Most, if not all earring hooks, huggies, and studs are made of 18K gold plated materials. Currently, charm pieces are made with a combination of gold and/or brass materials. All products come with information on metal types, but please reach out to us if you have any questions!

What are your refunds/exchange policies?

Please refer to our "Shop Policies" page for returns/exchanges and refunds policies.

Do you offer repair services?

Yes! Please go to our shop policies page for more info.

 

 

Feel free to contact us using the contact form to alleviate any concerns and provide answers to your questions! We are also reachable through our social media:

Twitter: @StarMelaninCo

Instagram: @StarMelaninCo